Returns & Refunds
Everything you need to know before starting your return.
We want you to love what you ordered. If you don't, here's exactly how returns work — no fine print gymnastics.
The window
You have 14 days from the date of delivery to request a return.
How to start a return
Submit a Return Request Form → with your order number and the item(s) you're returning. Don't just ship something back cold — we need the form first so we know it's coming and can actually process it.
Refunds, not exchanges
We currently offer refunds only — no exchanges. If you want a different size, color, or style, return the original for a refund and place a new order for what you actually want. It's a cleaner process and gets you the right piece faster than waiting on an exchange to process.
Earrings are final sale
Every pair. No exceptions. It's a hygiene thing, not a "we don't like you" thing.
Who pays return shipping
- If you're returning something because you changed your mind, sizing was off, or it just wasn't for you — you cover return shipping.
- If your item arrived damaged, defective, or incorrect — we cover it, no cost to you. Email us at hello@thinkfreelyjewelry.com with a photo before submitting your return form so we can get it sorted fast.
Processing time
Once we receive your return, refunds are processed within 3 business days. You'll get an email confirmation the moment it's done. Your bank might take a few extra days to actually show the deposit — that part's out of our hands.
Condition requirements
Items must be unworn, unused, and in original packaging to qualify for a refund. We're not asking for lab conditions — just don't send it back looking like it went through a wash cycle.